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Quality Control Assurance

Quality Control Assurance: Metal Finishing, Exceed Expectations, Quality Management System, ISO 9001:2000 Standard, Japanese Industrial Specifications (JIS)


Superior Metal Technologies (SMT), Indianapolis, Indiana, has been in operation since 1936 specializing in metal finishing services. We strive to exceed customers' expectations for quality and service in a dynamic and ever-changing market, which has positioned us to be a leader in our industry.

Click to read the SMT Quality Manual (PDF opens in new window)

Read the SMT Quality Manual
(PDF opens in new window) 

SMT is dedicated to offering the highest levels of quality assurance available in the metal finishing industry. Our Quality Manual (pdf opens in new window) describes SMT's Quality Management System in a general sense.

Procedures and work instructions exist to provide a more detailed description of our Quality Management System. The scope of our quality management system includes the activities associated with the initial contact with our customer, through to shipment of our products, including customer feedback and reaction to such information.

Quality Control: General Requirements

SMT's highly trained management team is responsible for ensuring that our Quality Management System is properly documented, implemented, maintained, managed, and continually improved upon as required by the ISO 9001:2000 Standard.

Our Quality Management System:
  • Identifies the processes needed for the Quality Management System, and their application
  • Determines the criteria and methods needed to ensure that the operation and control of our processes are effective
  • Determines the sequence and interaction of these processes
  • Ensures the availability of resources and information needed to support the operation and monitoring of these processes
  • Monitors, measures, and analyzes these processes and,
  • Assures that action is taken, as needed to achieve planned results and continual improvement

Quality Control Assurance: Interaction of Processes

Click for larger image (opens in new window)

Interaction of Processes
 Click for larger image
(opens in new window) 

It is through our extensive Quality Manual, our procedures, and work instructions that SMT's Quality Management System satisfies the primary documentation requirements of the ISO 9001: 2000 standard, as well as those of our customers.

Furthermore, we are certified to the Japanese Industrial Specifications (JIS) on behalf of a major Japanese manufacturer to produce parts for mass transit windows.

The interaction and sequence of our processes consist of the following areas of responsibility:

  • Product/Service Development
    • Sales Process
    • Quoting Process
    • Contract Review Process
    • Process Development Process
    • Inspection Instructions Developed
    • Work Instructions Developed
    • Packaging Requirements Defined
  • Resource Procurement
    • Purchasing
    • Human Resources
    • Training
  • Product Realization
    • Scheduling Process
    • Anodizing Process
    • Painting Process
    • Thermal Fill and Debridge Process
    • Packaging Process
    • In-Process/Final Inspection
    • Shipping and Receiving
  • Management Process
    • Management Review Process
    • Continuous Improvement Process
    • Internal Audit Process


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